We hope you are satisfied with your purchase but in case you are unsatisfied, we are happy to offer you a refund within 30 days of order delivery. All items must be in good condition, unworn, and in the original packaging in order to be returned for a refund. Once the item(s) has been received, we will refund you 100% of the item(s) cost. We are unable to refund the shipping cost, so please be aware of that.

If an item(s) is received without the original packaging, a store credit will be issued.

All sale items, digital items, and membership fees are non-refundable.

Once your return has been processed, you will receive a confirmation email but please note it may take 3-5 business days for your refund to be available in your account.

Please contact us at support@paybackgift.com if you wish to return your order or if you have any questions. 

Click here to start the returns process

All orders are shipped from USA.

Orders are shipped within 24-48 hours after purchase.

Pre-order items are shipped within 2-3 weeks (and are made to order).

US Shipping $3.99 - USPS 3-5 business days

CA Shipping $6.99 - DHL 10-15 business days

AU Shipping $7.99 - DHL 10-15 business days

UK Shipping $7.99 - DHL 10-15 business days

MX Shipping $10.99 - Priority DHL 5-7 business days

Worldwide Shipping $8.99 - DHL 10-15 business days

Priority Shipping is available for US, CA, AU, UK and MX.

Free Shipping on orders over $50

Sourcing

We source our gemstones from Australia, Germany, United Kingdom, China, and India. All of our gemstones are natural and genuine and range from Grade AB+ to Grade AAA. See our Gemstone Grading Chart. We only work with fair trade suppliers who provide good working conditions for their workers.

Production

All of our items are assembled by hand with love in North America. 

Charity

We donate to charities that are important to our customers. We donate $0.50 from each order to our charity of the month. Click here to see our charity for this month.

Frequently Asked Questions

Any questions about ordering, shipping, payments etc., please see our FAQ page or email us at support@paybackgift.com.