We hope you are satisfied with your purchase but in case you are unsatisfied, we are happy to offer you a refund within 30 days of order delivery. All items must be in good condition, unworn, and in the original packaging in order to be returned for a refund. Once the item(s) has been received, we will refund you 100% of the item(s) cost. We are unable to refund the shipping cost, so please be aware of that.

If an item(s) is received without the original packaging, a store credit will be issued.

All sale items, digital items, and e-books are non-refundable.

Once your return has been processed, you will receive a confirmation email but please note it may take 3-5 business days for your refund to be available in your account.

For US customers:

Please click the below link to submit your return request and receive your return packing slip. 

Click here to submit your return

For International customers:

Please mail your item(s) to our customer service office:

PaybackGift Returns: Order #XXXX

23-500 Fairway Rd. S
Suite 184
Kitchener, ON
N2C 1X3
Canada

Please be aware we are unable to refund the shipping cost to return your item(s).

Please contact us at support@paybackgift.com if you wish to return your order or if you have any questions.

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